RMA numbers are only valid for 15 days from the date issue. RMA numbers can be obtained by contacting us directly through our customer support. Packages that are received without RMA numbers will be refused, and sent back to you. Merchandise returned in damaged or unacceptable condition will be returned to you without exchange.Īny package being returned to us for ANY reason MUST have an RMA number on it. If returning or exchanging products, all merchandise must be in NEW condition with the original packaging, materials, and instructions. You are responsible for all shipping charges and/or price differences when returning or exchanging an item. Returns and/or exchanges will only be allowed if we are contacted within 30 days fo the delivery date. If you encounter any issues with your merchandise you must call and inform us within 30 days of the delivery date.Īfter 30 days from the date of delivery, all sales are final. If your item is damaged in shipping we will likely require you to send a photo of the damaged product to us or return the item for replacement. All orders must provide a phone number in case the courier must contact your for customs or delivery. Please contact your local customs office for more questions regarding this. Octane Lighting is not responsible for any additional charges that may be required upon delivery. The buyer is responsible for all brokerage fees or duty taxes. All shipping charges are calculated by weight and location.įor International Buyers: The shipping charge is based off the actual weight, size, and your location.

Please include your phone number with your order so the courier can contact you if needed. Please select the desired shipping option at checkout. We offer USPS and FedEx shipping options for most items. We process all orders in 24-48hrs from time of purchase. You can also reach us at (855) 962-8263įor International Buyers: We only accept PayPal If you have any problems or need assistance with anything please send us through a quick email and let us know how we can help you out. PayPal, Visa, MasterCard, American Express, Debit

We do this by offering the following payment methods: wants to ensure we offer safe, appropriate and convenient payment methods for our customers. We will combine shipping on multiple items upon request. For general questions you can contact us through eBay messages - click here Payment

Octane lighting simi valley